Managed IT & security, the foundation.
Monitoring, patching, help desk, and a security baseline on every machine we manage. One price, published, no tiers to decode.
Most of what goes wrong in a small business’s IT environment isn’t exotic. It’s a missed patch, a phished password, an endpoint nobody was watching. Managed IT & Security is the layer that catches those problems before they turn into a ticket, or an incident report.
What does 24/7 monitoring actually watch?
We monitor network health, server and workstation uptime, and performance in real time, with automated alerting the moment something drifts out of normal range. That’s how we catch a server quietly filling its disk, a modem flapping before it takes down a whole office, or a machine that stopped checking in.
- Real-time network and server monitoring
- Workstation health and performance tracking
- Automated alerting on anomalies
- Uptime monitoring with escalation
What’s in the security baseline?
Every managed endpoint runs the same baseline, included in the base rate: EDR (endpoint detection and response), anti-malware, email filtering, and password management. It’s the $25 of the $150/user/month price that keeps ransomware, phishing, and credential theft from becoming your next incident report.
- EDR — endpoint detection and response
- Anti-malware and ransomware protection
- Email filtering
- Password management
- USB device control and web filtering
How does patch management work?
We patch Windows, third-party applications, and firmware on a managed schedule, then report on compliance so gaps get closed instead of hidden. A machine with 90+ days of uptime and missing updates isn’t a mystery on our watch, it’s a flagged compliance failure with a plan to fix it.
- Windows update management
- Third-party application patching
- Firmware updates
- Vulnerability remediation and compliance reporting
What does the help desk actually cover?
Unlimited remote support by phone, email, and chat, with on-site visits in East Tennessee when a problem needs hands on hardware. Critical issues get a response in under 15 minutes; standard requests in 1-2 hours. User onboarding, offboarding, and password resets are part of the service, not billed extras.
- Phone, email, and chat support
- Remote troubleshooting, on-site when needed
- User onboarding and offboarding
- Password resets and account issues
Who is this built for?
Regulated small and mid-sized businesses — accounting, financial advisory, insurance, law, medical, mortgage, title, and manufacturing firms with 5-100 users — where a missed patch or a phished password isn’t just downtime, it’s a compliance finding. We also run co-managed IT alongside internal teams that need after-hours coverage or security specialization they don’t have in-house.
See how this plays out in practice: our BEC wire fraud response at a title company and our emergency remote wipe of a stolen laptop both ran through this exact monitoring and response stack.
Fifteen minutes with Corey Watson. Bring your current setup and we'll tell you straight where the gaps are.
Recent security reports
All reports →BEC Wire Fraud at a Title Company: How We Stopped a High-Six-Figure Loss
An attacker got into a closer's inbox and sent fraudulent wire instructions to the other side of a real estate deal. We contained it in under three hours.
- Dec 2025
Laptop Stolen at Airport: Emergency Remote Wipe via RMM
Friday 4:47 PM. Sales rep's laptop stolen with customer data. Device online on a different network. We had minutes to act.
- Dec 2024
OneStart Browser Hijacker: Complete Removal from 30 Infected Machines
PUP that hijacks browsers, injects ads, and reinstalls itself via scheduled tasks. Standard uninstall fails. Complete removal automation.
- Dec 2024
Questions about managed IT & security
Pricing included, because “call for pricing” is how IT companies hide the number.
See full pricing →What's included in the $150/user/month base rate?
24/7 network and endpoint monitoring, EDR (endpoint detection and response), email filtering, password management, patch management across Windows and third-party apps, unlimited remote help desk support, and monthly reporting. It's one price, published, with a 3-user minimum.
How fast do you respond to a security alert or outage?
Critical issues get a response in under 15 minutes. Standard requests get 1-2 hours. Active clients get 24/7 emergency coverage, not just business-hours monitoring.
What's actually running on our endpoints?
Every managed machine gets the same baseline: EDR for threat detection and response, anti-malware, patch compliance tracking, and password management tied to the user's account. Nothing is optional or upsold separately — it's part of the $25/user security suite baked into the base price.
Do you patch third-party software, or just Windows?
Both. Windows updates, firmware, and third-party application patching (browsers, PDF readers, line-of-business apps) are all covered, with compliance reporting so you can show an auditor exactly what's current and what's pending.
Is this just monitoring, or do you actually fix things?
We fix things. Monitoring generates the alert; our help desk and remote tooling resolve it, often before anyone at your office notices. When we can't fix it remotely, we're on-site in East Tennessee.
How does this fit with compliance requirements like HIPAA or FTC Safeguards?
The monitoring, patching, and endpoint security baseline in this service are the technical controls regulators ask about directly: access logging, patch compliance, and documented incident response. If you need the compliance-specific paperwork on top of that, see our compliance and backup service.
Talk to the person who runs the stack.
Fifteen minutes with Corey Watson. No sales deck, no tiered upsell — just whether we’re a fit.