Managed ITfor Knoxville.With receipts.
Limehawk runs the technology behind East Tennessee businesses — and publishes a detailed report on every problem we solve. 36 and counting. Read exactly how we work before you ever pick up the phone.
Fifteen minutes with Corey. No sales deck, no junior rep — the person who writes these reports, on your actual problem.
The report feed
36 reports · view archive →WebView2 Runtime Won't Install? The Admin MSI Fix That Actually Works
A user's app wouldn't launch because WebView2 Runtime silently failed to install. The fix was to grab the MSI directly from Microsoft and install it elevated.02SecurityGetting Verification Codes You Didn't Request? How to Tell Spam From Account Compromise
A title company user started receiving back-to-back OTP codes she never asked for. Here's the triage playbook — attacker on a signup form vs. actual account compromise.03SecurityFinding Your BitLocker Recovery Key After a Windows Update Breaks Boot
A nonprofit's four-month-old HP laptop hit the BitLocker recovery screen after a botched Windows update. Here's how the key lookup saved the day — and why having it escrowed ahead of time is non-negotiable.04SoftwareQuickBooks Desktop Hangs on Intuit ID Login: The Send Forms Workaround
QuickBooks Desktop couldn't email invoices — the Intuit ID login window hung forever. The fix wasn't a password.05AutomationAutomating CrushFTP Upgrades and In-Place Updates
Shell scripts for major version upgrades and minor updates. Transform a complex manual process into a single, reliable command.06SoftwareFront App Keeps Sending Emails to Spam: Why Whitelisting in Front Doesn't Work
A title company's wire confirmations from a specific bank kept landing in Front's Spam folder. Every Front-side fix failed — because the filter was in Gmail the whole time.07InfrastructureAT&T Fiber Keeps Dropping? How We Proved the ISP Was the Problem
An insurance agency's remote desktop kept reconnecting all day. AT&T blamed our equipment. External ping monitors proved them wrong.08InfrastructureAutomated Proxmox Host Configuration Backups to SMB Share
Deployed automated monthly backup solution for Proxmox VE host configurations using bash script and cron.monthly.09InfrastructureAutomating Wildcard SSL Certificates on Synology NAS with acme.sh
Deployed automated wildcard SSL certificate management for Synology NAS using acme.sh, Let's Encrypt, and Cloudflare DNS validation.10InfrastructureLenovo ThinkBook Camera Stuck in DFU Mode After Update
Remote firmware recovery for cameras stuck in bootloader mode. Recovered from 20,000 miles away without proprietary firmware files.What we run
All services →Managed IT & Security
Monitoring, patching, help desk, and a security baseline on every machine — the foundation everything else sits on.
- 24/7 monitoring & response
- EDR, email filtering, passwords
- Unlimited user support
Microsoft 365 & Cloud
Tenant administration, migrations, and the identity and email security that stops fraud before it starts.
- M365 administration
- Email & identity hardening
- Cloud migrations
Backup & Compliance
Tested backups, disaster recovery, and the documentation your insurer and auditors actually ask for.
- Managed backup & DR
- Cyber-insurance readiness
- Encryption at scale
Network & Infrastructure
Firewalls, switching, Wi-Fi, and servers — installed clean, monitored constantly, replaced before they fail.
- Managed firewall & Wi-Fi
- Server administration
- Hardware as a service
Built in Knoxville. Serving East Tennessee.
We answer the phone from here, drive to your office from here, and put our name on the work — because around here, reputation is the whole business.
Questions we actually get
Pricing included — because “call for pricing” is how IT companies hide the number.
See full pricing →What does managed IT from Limehawk cost?
Our base rate is $150 per user per month — $125 for unlimited user support plus $25 for the core security suite (endpoint detection and response, email filtering, and password management). Minimum engagement is 3 users. Add-ons like managed firewalls, hosted phones, and server management are priced openly on our pricing page.
Why do you publish your incident reports?
Because every IT company says they're proactive and responsive — and none of them show their work. Each report documents a real problem, what we did, and what it cost the client in downtime. You can read exactly how we operate before you ever talk to us.
Who actually does the work?
Limehawk is a Knoxville managed service provider led by Corey Watson, who writes every report on this site. When you call, you reach the team that does the work — not an offshore call center and not a sales rep.
What areas do you serve?
We're headquartered in Knoxville and serve businesses across East Tennessee. Most of our work — monitoring, patching, security response, Microsoft 365 administration — is delivered remotely, with on-site visits when the problem calls for it.
What kinds of businesses do you work with?
Small and mid-sized businesses that depend on their technology: title companies, law firms, accounting firms, medical practices, insurance agencies, and manufacturers. If a computer problem costs you billable hours or a closing, we're built for you.
How do we get started?
Book a call. You'll talk to Corey — fifteen minutes, no sales deck. If we're a fit, onboarding typically means deploying our management agent, a security baseline pass, and documenting your environment in the first two weeks.
Talk to the person who writes the reports.
Fifteen minutes. Bring your worst IT problem — if we’ve solved it before, we’ll send you the report.